Businesses generally think they care well for their customers, according to a new report. Customers, unsurprisingly, disagree. Violently. While 73 percent of busineseses think they’re doing a good job of communicating to customers via SMS, email, phone calls, and other means of communication, only 36 percent of their customers agree. That’s a “care gap” of 37 […]
Comcast cares? Companies clueless about customer dissatisfaction (study)
Venture Beat - 5 Dec 2014 18:37
Businesses generally think they care well for their customers, according to a new report. Customers, unsurprisingly, disagree. Violently. While 73 percent of busineseses think they’re doing a good job of communicating to customers via SMS, email, phone calls, and other means of communication, only 36 percent of their customers agree. That’s a “care gap” of 37 […]
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